Astoundit Software
Home | Site Map | Support | Software Store
Support Center » Knowledgebase » General Questions
Knowledgebase Categories
The knowledgebase is organized into different categories, please select one that you are interested in. You can also search the entire knowledgebase by entering keywords into the search field.

 Where are you located? What are your business hours?
  Astoundit Software is located in Thousand Oaks, California, USA. About 45 minutes north of Los Angeles. Our full contact information and operating hours can be found on our Contact page.
 How do I print a receipt for my order?
 You can easily print out a receipt for any order you've placed through the Astoundit Software Online StorePlease go to: Then, just
 I lost my serial number/registration code. How do I get it again?
 If you've lost your serial number (Also sometimes called a registration code), please visit the following website: Enter your e-mai
 My computer was erased, lost, or stolen. How do I get the software I bought from Astoundit Software back?
 The Astoundit Software website always offers the newest versions of our software available for downloading... If you would lik
 I need to know some info about what I purchased. Where do I get this?
 After purchasing a product from the Astoundit Software Online Store, you can log in and find out the following information. This information is provided by a 3rd-party payment processing company called eSellerate. Your information is secure, and always av
 Do you offer refunds on software purchases?
 All of our software products are available to try-before-you-buy. Because of this free evaluation practice, we do not offer refunds on software purchases. Before placing your order, we strongly recommend that you try the demo version of the software on yo
 My serial number doesn't work, what's wrong?
 If you've tried entering your serial number, and the software says that it is invalid - please try the following:a) Type your serial number in by hand instead of copy/pasting it (Which can sometimes add extra spaces causing it to be rejected).
 Do you support user groups and/or non-profit organizations?
 Yes, we're always interested in supporting user groups and non-profit organizations when possible. We have taken part in many special charity events to help support various efforts.We also regularly donate prizes for raffles at user groups, su
 Why haven't I received my registration information?
 When you purchase a product from the Astoundit Software Online Store, your registration information - including your serial number should arrive to the email address you specified within minutes.However, the email can sometimes get stuck in a
 Is there an educational discount available?
 For most products, yes. More information about our discounts for students and educators can be found at:
 Where is your Privacy Policy?
 Our privacy policy is located at:
 Login [Lost Password] 
Remember Me:
 Main Categories
Home | Register | Submit a Ticket | Knowledgebase | Downloads

Copyright 2009 Astoundit Software. All rights reserved.